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Terms and conditions

Terms & Conditions – Privacy Policy

Terms & Conditions

We accept payment at the orders, by bank transfer and Paypal.

Our shipping term is 7 days from the orders/payments.

We send the goods by express couriers and supply the tracking number to the customer by email, the same day of the shipment.
When you pay for the shipment, you are paying for the shipment untill your home, without other costs.
But If you are located in a country outside the EU (European Community), in many cases you will be contacted by the courier for the import taxes of your country and the courier commisions of Customs presentation.

For the satisfaction of our customers, we give a great quantities of variants of colour and materials, for this all our products are Custom made and cannot be returned for refund or credit.(Italian law about “conditions of sales and returns” please note, you can find the law as "DECRETO LEGISLATIVO 21 febbraio 2014, n. 21 – art. 59 letter C.)

In case of manufacturing defects or our error in processing the order, we will replace the product or repair it. The shipping cost to return to our location is customer's responsibility. Then we will pay the new shipping cost to the customer with the replaced product.

The item will be returned within 7 business days of customer receipt as per tracking records. Contact us before to return products and wait for our email / fax of authorization.

Limited Warranty

The warranty on our products remains in effect for 2 years (1 year if the buyer is a company) from the date of the first consumer purchase. Braccioli Italy Armrest protects the original owner: The original, dated bill of sale is required whenever warranty service is required. Please have this available before making contact.
Limitations of Warranties
Bagni Claudio company liability is limited to the repair or replacement at our option, of any defective product and shall not include incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty does not cover:
1.products without a legitimate dated proof of purchase
2.products whose identification markings have been removed, altered, effaced or made unreadable
3.damage caused by abuse or misuse, improper assembly, improper or insufficient maintenance, accidents, impacts, corrosion, aggressive cleaners, use with non compatible components, improper repairs, and more generally anything which is not a material or manufacturing defect.
4.UV rays effects (colors fading)
5.the effects of saline environment products (also partially)
7.products modified in any way
8.shipping damage (the forwarder is responsible)
Return Authorization – Shipments
If you need to return a product for defect, to Bagni Claudio company, you need before to request a formal Return Authorization. The shipping cost to Bagni Claudio Company are at customers charges under every circumstances
For more information on warranties not covered here, please contact us at the addresses below::



37129 VERONA

Vat Code IT02178470353




Data controller and reference legislation 

The Data Controller is Bagni Claudio Company - Via Calderini 8 - 37129 Verona - Italy; hereinafter "Bagni Claudio", for the sake of brevity.

Bagni Claudio processes personal data in compliance with the European legislation on the Protection of Personal Data (hereafter "GDPR", for the sake of brevity). Pursuant to articles 12, 13 and 14 of the GDPR, the Data Controller provides the present information on the processing of personal data carried out by it.

Purposes of the treatments without express consent 

All personal information that you provide to us without express consent, via web or email or other, are optional and the result of your free choice. This information will only be processed by Bagni Claudio for the purposes of: (a) responding to your requests, (b) fulfilling our contractual obligations, (c) pursuing the legitimate interests of the Controller [example: defending itself in the legal], (d) fulfill legal and tax obligations.

Method of treatment 

The data will be processed with the support of paper and electronic means. All data relating to the object will be stored at the Verona headquarters, Via Calderini 8, in full respect of confidentiality, in compliance with current regulations.

The data will be given only for administrative and accounting purposes.

The provision of the data referred to in point (b) is mandatory, and failure to provide it will result in the impossibility of the completion of business relationships.

Your data may be communicated exclusively to the subjects responsible for the performance of the services necessary for the proper management of the employment relationship, with a guarantee of protection of the rights of the interested party. Your data will be processed within the company by the Owner and Distributors and may be disclosed outside the company to categories of subjects that the writer uses for the conduct of his business such as professional firms, processing companies accounting data, consultancy firms, couriers and freight forwarders, credit institutes, recovery and credit protection companies.

The undersigned will take care to ensure maximum confidentiality from the aforementioned third parties and to have the data processed only for the purposes mentioned above.

Period of retention of personal data 

Bagni Claudio will retain personal data for the period necessary and sufficient for the purposes stated or required by legal and tax regulations or until the person requesting the cancellation (see also Rights of the interested party).

Rights of the interested party 

The natural person to whom the data refers ("concerned"), has the following rights:

- revoke the Data Controller's consent at any time if there are no other legal bases that oblige the data to be maintained: for example, data necessary for the execution of our contractual or regulatory or tax obligations

- propose a complaint to the Supervisory Authority (Guarantor),

- ask the Data Controller to access the data in order to check its accuracy and, if necessary, request its correction;

- ask the Owner for the portability of their data in intelligible format (.csv),

- ask the Data Controller to delete their personal data if there are no other legal bases that oblige the data to be kept: for example, data necessary for the execution of our contractual or regulatory or tax obligations

Categories of personal data 

Unless otherwise provided freely by the interested party, Bagni Claudio only processes "common" personal data. The systematic and continuous treatment of "particular data" (ie: sensitive, medical, judicial, etc.) is excluded.

Sources of personal data 

Bagni Claudio may receive your personal data from you for your free choice (via email, website, telephone, fax, etc.) or from public sources (public records, social networks, etc.). Whatever the source, Bagni Claudio will not process the personal data of natural persons for promotional or commercial purposes without their explicit consent.

Contacts / Questions 

contact the Data Controller to exercise your rights or request clarification by registered mail at

The owner Claudio Bagni


any dispute connected to these general conditions of sale will be referred to the jurisdiction of the Court of Verona.

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