Terms and conditions
Terms & Conditions
We accept payment at the orders, by bank transfer and Paypal.
Our shipping term is 7 days from the orders/payments.
We send the goods by express couriers and supply the tracking number to the customer by email, the same day of the shipment.
When you pay for the shipment, you are paying for the shipment untill your home, without other costs.
But If you are located in a country outside the EU (European Community), in many cases you will be contacted by the courier for the import taxes of your country and the courier commisions of Customs presentation.
For the satisfaction of our customers, we give a great quantities of variants of colour and materials, for this all our products are Custom made and cannot be returned for refund or credit.(Italian law about “conditions of sales and returns” please note, you can find the law as "DECRETO LEGISLATIVO 21 febbraio 2014, n. 21 – art. 59 letter C.)
We accept to refund only if we made an error in processing the order and it is returned within 7 business days of customer receipt as per tracking records. All the costs of shipments and/or Customs are of the customer. Contact us before to return products and wait for our email / fax of authorization. We refund the cost the products only and by bank transfer, within 5 days. Please let us know your bank details in the documentation sent us.
Informations provided by customer is considered confidential and utilized for internal and law purposes only.
The warranty on our products remains in effect for 2 years (1 year if the buyer is a company) from the date of the first consumer purchase. Wood Company Italy protects the original owner: The original, dated bill of sale is required whenever warranty service is required. Please have this available before making contact..
Limitations of Warranties
Bagni Claudio company liability is limited to the repair or replacement at our option, of any defective product and shall not include incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty does not cover:
1.products without a legitimate dated proof of purchase
2.products whose identification markings have been removed, altered, effaced or made unreadable
3.damage caused by abuse or misuse, improper assembly, improper or insufficient maintenance, accidents, impacts, corrosion, aggressive cleaners, use with non compatible components, improper repairs, and more generally anything which is not a material or manufacturing defect.
4.UV rays effects (colors fading)
5.the effects of saline environment
6.re-painted products (also partially)
7.products modified in any way
8.shipping damage (the forwarder is responsible)
Return Authorization – Shipments
If you need to return a product to Bagni Claudio company, you need before to request a formal Return Authorization. The shipping cost to Bagni Claudio Company are at customers charges.
For more information on warranties not covered here, please contact us at the addresses below::
VIA GAETANO TREZZA 8
Vat Code IT02178470353